Shipping Policy

Everything you need to know about our processing times, delivery rates, and order tracking.

Thank you for visiting and shopping at I Love Black Rice. The following terms and conditions constitute our Shipping Policy.

Processing & Handling Times

• Standard Processing: All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or holidays.

• During peak seasons or high order volumes, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 3–7 business days (Flat Rate / Calculated at checkout)

• Expedited Shipping: 2–3 business days (Calculated at checkout)

• Free Shipping: Applicable on orders over $XX (optional)

Delivery delays can occasionally occur due to carrier issues or weather conditions.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking information is usually updated within 24 hours of shipment.

Damages, Lost Packages & Issues

• I Love Black Rice is not liable for any products damaged or lost during shipping once transferred to the carrier. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

• If your order shows as "Delivered" but you have not received it, please check with neighbors or building management before reaching out to our support team at [insert support email].

International Shipping

• We currently [ship / do not ship] internationally.

• If applicable: International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the destination country. These charges are the customer's responsibility.

Contact Information If you have any questions about our Shipping Policy, please contact us at [insert support email]